Terms of Service

These terms apply between you, the HubSpot account that installs the app, and IssueLinker, which publishes it. Installing Zendesk Sync by IssueLinker means you accept them. If you are installing on behalf of a company, you confirm you are allowed to agree to them for that company.

See Zendesk tickets and the whole conversation on the HubSpot company and its deals, not just field values.

It requires a HubSpot account and a Zendesk account. You are responsible for holding valid access to both, and for the configuration you choose: which records sync, which fields map, and in which direction.

You keep ownership of everything in your HubSpot and Zendesk accounts. We claim no rights over it. We use it only to operate the app for you, exactly as described in the privacy policy.

• We never sell your data or share it with advertisers.
• We never use your tickets or conversations to train models.
• We never delete a Zendesk ticket or comment.
• We never sync internal notes unless you switch that on. The default is public replies only.
• We never create a HubSpot contact for a requester when you have chosen match only.

Zendesk Sync by IssueLinker is free for 14 days from the day you install it, and no card is needed to start. The trial is time limited rather than metered. When it ends: No new tickets are linked until you subscribe. Tickets already linked keep their conversation and status in step, and nothing is deleted. Anything already written into HubSpot stays there and is yours.

The plan is $39 a month or $390 a year, billed in advance through Stripe, and renews automatically until cancelled. Cancel at any time from Manage subscription in the app's Billing tab, and the plan runs to the end of the period you have paid for. We do not pro-rate part months.

Support is by email at michael@issuelinker.com, answered by the person who built the app, normally within one working day.

The app depends on the HubSpot and Zendesk APIs. When one of them changes, is rate limited, or is unavailable, the sync can be delayed or interrupted. We fix what is ours to fix and say so plainly in the sync log, which records what synced, what did not, and why.

The app is provided as it is. We do not warrant that it will be uninterrupted or error free, and it is not a backup: keep your own.

To the extent the law allows, our total liability for any claim relating to the app is limited to what you paid us for it in the twelve months before the claim. We are not liable for lost profits, lost data, or indirect or consequential loss.

Uninstall the app from HubSpot at any time, which revokes our access immediately. Uninstalling does not cancel a paid plan on its own, so cancel it from Manage subscription first, or email michael@issuelinker.com and we will cancel it for you. We may suspend an installation that is abusing the API or unpaid after a reminder, and we will email you first wherever that is possible.

We may update these terms. Material changes will be announced by email to the address on the installation before they take effect, and the date at the top of this page always reflects the current version.