Close the loop between support and engineering.
Turn any HubSpot ticket into an engineering issue, with status, comments, and notes flowing both ways. Support stops chasing engineering, and customers hear back the moment a fix ships.
The same work, current on both sides
One link keeps a HubSpot ticket and its engineering issue showing the same status, comments, and notes.
HubSpot
Ticket
Login button misaligned on mobile
Engineering
Issue
Login button misaligned on mobile
What changes when support and engineering stay in sync
The support-to-engineering handoff, before and after you connect the two tools.
- Support copy-pastes ticket details into engineering's tool, then forgets to update the customer
- Engineering ships the fix but the customer is still waiting because no one closed the loop
- The same bug gets reported three times because there's no link between tickets and issues
- Every ticket links to an engineering issue in one click. No copy-paste.
- Support sees the linked issue right on the ticket
- Comments and notes flow both ways, so context lives where the work is happening
Three things you'll do every day
The everyday actions that keep support and engineering in sync, without leaving their own tools.
Create issues without leaving HubSpot
One click on the ticket spins up an issue with the subject and details pre-filled. Engineering picks it up in their tool. Support stays in theirs.
Replies sync both ways
Add a note in HubSpot, it shows up as a comment on the issue. Reply on the issue, it lands on the ticket. No forwarding, no copy-paste, no lost context.
Link tickets to issues you already track
When one bug affects many customers, link every ticket to the same issue. Engineering hears the problem once instead of three times.
Tickets close when the fix ships
The linked status updates live on the ticket. When the issue is done, the ticket moves to your closed stage on its own.
Draft with AI
One click turns the ticket into a ready-to-file issue, with title, description, priority, and labels filled in.
Built into the Help Desk
IssueLinker sits in the ticket sidebar and the HubSpot Help Desk, right where you talk to customers.
Attachments come along
Screenshots, PDFs, and files come across to the issue, so engineering sees the evidence, not just a description.
Route to the right team
Set a default team and project so every new issue lands in the right place. No list to pick through.
Credit the ticket owner
Stamp the HubSpot ticket owner onto the issue, so engineering knows whose customer is waiting.
Our support team works in HubSpot, our engineers work in Linear, and IssueLinker keeps them aligned and communicating over every customer ticket. It does exactly what it says on the tin, and the team is responsive too.
Exactly what we were missing in HubSpot
This integration is thoughtfully designed into the HubSpot UI and is significantly faster than other solutions we evaluated. It accomplishes exactly what we need, enabling our CX team to easily create, manage, and stay up to date on issues in Linear.
Great customer service
Super easy to use, and the customer service was amazing. Love that it's right in my dashboard.
Pricing that scales with your team
Everything you need to connect support and engineering. Simple pricing, no seats, no surprises.
Growth
Simple pricing for teams that move fast.
14-day free trial · or 2 months free billed yearly ($390/yr)
- Inline card on every HubSpot ticket
- Two-way comment sync (HubSpot notes ↔ issue comments)
- Unlimited ticket ↔ issue links
- Email support
Business
Advanced control for teams that scale.
Billed monthly or yearly · onboarding included
- Inline card on every HubSpot ticket
- Two-way comment sync (HubSpot notes ↔ issue comments)
- Unlimited ticket ↔ issue links
- Priority support
- Custom features
Put the support-to-engineering handoff on autopilot.
Install from the HubSpot Marketplace, connect your engineering tool once, and start linking tickets to issues today. No field maps to configure, no Zaps to maintain, no Pro+ plan required.
14-day free trial · No credit card required
Frequently asked questions
Everything you need to know about connecting HubSpot and engineering.