Question 1

Do I need a credit card to start the free trial?

Accepted Answer

No credit card required. Connect HubSpot and your engineering tool and explore IssueLinker free for 14 days before entering any payment details.

Question 2

What happens when my trial ends?

Accepted Answer

After 14 days you'll be prompted to subscribe. If you don't, syncing pauses but your existing links and data stay intact. You can resume any time.

Question 3

What's the difference between Growth and Business?

Accepted Answer

Nothing in the software. Both plans ship the same product, with no locked features and no usage caps, and both start with the same 14-day trial. Growth, at $39/month, is the product as it comes. Business, at $220/month, buys our time on top of it: we build the custom fields, syncs, and automations your workflow needs, we configure your setup with you on a call, and your messages get a same-day reply straight from the person who wrote the code. If the product already does what you need as-is, Growth is the right plan and we will tell you so.

Question 4

What counts as custom work on the Business plan?

Accepted Answer

Anything that makes the integration fit your process rather than the default one. Custom ticket or issue fields and how they map, sync rules tied to your specific pipelines and statuses, automations that fire on your workflow, and bulk or one-off data work during setup. We start with a scoping call, agree what is worth building, then build and ship it into your portal. It is a working relationship, not a support ticket queue, so if you want something exotic, ask before you subscribe and we will tell you straight whether we can do it.

Question 5

How fast do you reply on the Business plan?

Accepted Answer

Same day, direct to the founder rather than into a shared inbox. Anything actively blocking your team gets picked up first. Growth is email support, which is usually same day too, but Business is the plan where that is the commitment rather than the average.

Question 6

Where do I actually pay?

Accepted Answer

Inside HubSpot, not on this site. Open Connected Apps in your HubSpot settings, click IssueLinker, and go to the Billing tab. Both plans are there with monthly and yearly prices, and picking one opens Stripe checkout. That is also where you manage or cancel the subscription later, so there is no separate account to log into here. You will not need this until your trial is nearly up, since installing already unlocks everything.

Question 7

Can I save money by paying annually?

Accepted Answer

Yes. Growth annual billing is $390/year, roughly $32.5/month. That's 2 months free versus paying monthly.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. You can cancel at any time directly through the Stripe customer portal. Cancellations take effect at the end of your current billing period.

Question 9

Is there a money-back guarantee?

Accepted Answer

Yes. Every plan includes a 30-day money-back guarantee. If IssueLinker isn't the right fit, email us within 30 days of your first charge and we'll refund you in full.

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